Our return policy is based on fairness, common sense and British law. If your product arrives damaged or defective, we would ask you to return it to us and we will replace it. If it goes missing we will claim from the courier/post office and make sure you get what you ordered. In the unlikely event that you don't like the item, provided it is returned in a complete and original condition within 30 days of ordering we will refund the full amount excluding all the postage costs and a 15% restocking fee. If you return an item within 14 days as required by British law we will issue a full refund including paying for the postage. If you send goods back within the 14 days we only pay the postage for the least expensive delivery option. Any local taxes that you pay will have to be claimed back by yourself. If you want to return an item, e-mail us before returning it. When posting back to us make sure you include a note to us so we know who it belongs to.
If you want to return an item, e-mail or phone us before returning it and them return it with a note detailing the problem.
