Privacy Policy

Privacy

Your right to privacy is very important. Kontax Engineering Ltd (referred to below as "we" or "us") recognises that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That is why we have put a policy in place to protect your personal information. By using this website, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below. For the purposes of the Data Protection Act 2018 ("the Act"), the data controller is Kontax Engineering Ltd with registered office at: Unit 6 Maidenhead Enterprise Centre, Cordwallis Street, Maidenhead, SL6 7BE, England

What personal information we collect

We may collect and process the following data about You:

• Details of transactions You carry out through our website and the fulfilment of your order; When making a purchase with Kontax Engineering Ltd, we will collect your contact information, which includes name, address, email address and phone number, as well as payment information;
• When you become a Kontax Engineering Ltd customer you automatically subscribe to electronic newsletter and special offer promotions. You can adjust your email preferences and/or unsubscribe using the links in the newsletters;
• If you contact us, we may keep a record of that correspondence;
• Other information to help us provide you with improved services; and
• We may also collect information from the cardholder of another member of your household.

Information we receive from other sources

Kontax Engineering Ltd works alongside third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information.

How we use your information

We use information about you in the following ways:

• To help us identify you and any orders you have placed with us;
• To enable us to complete your order with us;
• To assist us in fraud prevention;
• To enable us to review, develop and improve the website and services;
• To provide customer care;
• To carry out marketing and statistical analysis;
• To notify you about changes to our website and services; and
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contact for such purposes.

With whom the information is shared

We may disclose your personal information to third parties:

• Any cardholder who has purchased services on your behalf;
• Any employees, agents or service providers of Kontax Engineering Ltd to deal with any accounts or to deliver specific services to you;
• Any associated company who are our business partners and/or with whom we work;
• Explicitly we may share with our sister company Brightfusion Ltd .
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, subject to their entering into appropriate confidentiality undertakings;
• If Kontax Engineering Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of Kontax Engineering Ltd, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies.

Use of cookies

Our cookie policy is applicable to all websites, messaging (online chats/emails) and services that we provide or are provided on Our behalf. We use cookies and similar services to track customer use on our website, analyse customer trends and obtain customer information. You may refuse to accept cookies by activating the setting on your browser which allows You to refuse the setting of cookies. However, if You select this setting You may be unable to access certain parts of Our site and You will not be able to carry out a transaction with Us unless you have adjusted Your browser setting so that it will refuse cookies, Our system will issue cookies when you log on to Our website. We use cookies to collect specific types of information including:

• the Internet domain and IP address from which you access the web site;
• the type of browser and operating system you use;
• the date and time of your visit;
• the pages you visit; and
• the address of the web site from which you linked to us (if applicable).
• This is solely statistical data that enables Us to analyse customer trends and does not identify personally identifiable information.

We work closely with third parties who may also supply Us with analytical services (such as google). These third parties may provide Us with analytical cookies for Us to review.

Where we store your Personal Data

All information you provide to us is stored on our secured servers within England, although data with close partners (example: banks, couriers) may not be in England. Any payment transactions will be encrypted. Credit card numbers are used for processing payment only and are not retained for marketing purposes.

Some of the 3rd parties we work with may store data in the USA through EU-US Privacy Shield Certification and Model Contractual Clauses.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Links

Kontax Engineering Ltd may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information You supply on such sites will not be within our control.

How to update the personal information you have provided to us

You can contact us if you wish to update your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address are updated.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change this Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy on this page. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by e-mailing us. You can find our details on this contact page.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 (GBP) to meet our costs in providing you with details of the information we hold about you.

Contact Us

Please e-mail any questions or comments you have about privacy by contacting us on this page.

Please note: by signing up for any of our services you agree to be bound by all Kontax Engineering Ltd terms and conditions.